When Managers and Owners Want Different Things: The Agency Cost Problem

The key ideas from one of the most influential papers in corporate finance. Written by Michael C. Jensen and William H. Meckling in 1976 and published in the Journal of Financial Economics, “Theory of the Firm: Managerial Behavior, Agency Costs and Ownership Structure” changed how scholars, regulators, and investors think about who controls a company — and at what cost.

About the Article
This article draws on a foundational paper in the field of corporate finance and organisational economics. Jensen and Meckling set out to answer a question that had long troubled economists: why does handing control of a business to a hired manager — rather than keeping it in the hands of the owner — create costs that nobody explicitly pays for, yet everybody ends up bearing? Their answer was the theory of agency costs, a framework that explains why managers of publicly listed companies do not always act in the best interests of shareholders, and why that gap is not simply a matter of dishonesty or incompetence.

It is a structural feature of how ownership and control are separated in the modern corporation. The paper remains one of the most cited works in economics and finance, and its insights are directly relevant to anyone who owns shares, sits on a board, or works inside a large organisation.

The Central Problem: Other People’s Money
Adam Smith wrote in 1776 that the directors of joint-stock companies, being managers of other people’s money rather than their own, could not be expected to watch over it with the same vigilance as a private owner. Jensen and Meckling took that observation seriously and built a rigorous theory around it.

The core idea is straightforward. When a founder owns 100% of a business, every dollar they waste on unnecessary perks, overly cautious decisions, or pet projects comes directly out of their own pocket. They bear the full cost of every choice they make.
The moment they sell a share to an outside investor, the calculation changes. If the manager now owns only 80% of the firm, a dollar they spend on something that benefits them personally costs them only 80 cents — the other 20 cents is borne by the outside shareholder. As ownership dilutes further, the incentive to spend the firm’s resources on self-serving activities grows. The costs of this misalignment are what Jensen and Meckling called agency costs.

What Are Agency Costs, Exactly?
Jensen and Meckling defined agency costs as the sum of three things:

Monitoring expenditures — the costs the principal (owner or shareholder) incurs to observe and limit the agent’s (manager’s) behaviour. This includes audits, board oversight, performance reporting systems, and independent reviews.

Bonding expenditures — costs the agent voluntarily takes on to credibly commit to acting in the principal’s interests. Agreeing to audited accounts, accepting restrictive contract clauses, and taking on performance-linked pay are all forms of bonding.

Residual loss — the reduction in value that remains even after monitoring and bonding have done their work. No contract can perfectly align the interests of a manager with those of every shareholder at zero cost. The gap that remains is the residual loss.
These costs are not hypothetical. They are as real as wages, rent, or raw materials. They show up in lower firm valuations, in management decisions that quietly prioritise personal comfort over shareholder returns, and in the expensive governance structures that boards build to manage the

The Equity Problem: Why Ownership Dilution Creates Perks

Jensen and Meckling show with formal analysis what most experienced investors already sense: as a manager’s ownership stake falls, their incentive to extract non-pecuniary benefits from the firm rises.

Non-pecuniary benefits are not just lavish offices or company cars. They include taking less risk than shareholders would prefer, avoiding difficult decisions that require personal effort, being slow to dismiss underperforming staff, and prioritising reputation over returns. These are the quiet costs that rarely appear in any line item on an income statement.

The paper makes a striking claim: rational outside investors anticipate this behaviour. They price it into the shares they buy. This means the founder who sells equity to raise capital ends up bearing the full agency costs themselves — through a lower price on the shares they sell. The market is not fooled. The cost is real, and the seller pays it.

The Debt Problem: Why Borrowing Creates Its Own Incentives
The paper does not stop at equity. It also analyses the agency costs created by debt, and here the argument is equally sharp.

When a firm borrows heavily, the manager and equity holders develop an incentive to take on riskier projects than bondholders would want. The logic is asymmetric. If a risky bet pays off, the equity holders capture most of the upside. If it fails, the bondholders bear most of the loss. This is sometimes called the asset substitution problem — the tendency to swap safer, agreed-upon projects for riskier ones once the debt is in place.
Lenders anticipate this too. They price the risk into the interest rate they charge, include covenants restricting management’s decisions, and require regular reporting. All of these responses are themselves agency costs — monitoring expenditures by the debt holders — and they are ultimately passed back to the firm in the form of higher borrowing costs and reduced flexibility.

This creates a balancing act. Too much equity financing and the agency costs of diluted ownership rise. Too much debt and the agency costs of creditor conflict rise. The optimal capital structure, the paper argues, is the point where these two sets of agency costs are minimised in total.

The Firm as a Nexus of Contracts
One of the most enduring contributions of the paper is its redefinition of what a firm actually is.

In conventional economics, a firm is treated as a single entity with a single objective — to maximise profit. Jensen and Meckling argued this is a legal fiction. A firm is better understood as a web of contracts between individuals: managers, shareholders, bondholders, employees, suppliers, and customers. Each contract creates rights and obligations, and each creates its own set of agency relationships.

This view has practical consequences. It means that questions like “what is the firm’s social responsibility?” or “what should the firm’s objective function be?” are misleading. There is no unified entity with a single goal. There is a set of contracting parties with overlapping and sometimes conflicting interests, held together by formal and informal agreements.

For investors, this matters. It shifts the question from “is management maximising profit?” to “what contracts and incentive structures are in place, and do they actually align management’s interests with shareholders’?”

What This Means for the Malaysian Investor

The agency cost framework is not just a theoretical exercise. It is directly observable in listed companies on Bursa Malaysia and anywhere else public equity markets operate.

When a founder reduces their stake through a secondary offering, the agency cost framework predicts that governance quality should receive greater attention from remaining shareholders — not less. When a company has high levels of debt, investors should ask whether management’s investment decisions are being shaped by incentives that serve shareholders or bondholders. When audit committees are weak, when board independence is low, or when executive compensation is not linked to long-run value creation, these are all signs that agency costs are likely to be high.

The Securities Commission Malaysia’s corporate governance code, Bursa Malaysia’s listing requirements, and mandatory financial reporting all exist partly to manage these agency costs at the market level. They are institutional responses to exactly the structural problem Jensen and Meckling identified in 1976.

Honest Limitations of the Framework
Jensen and Meckling acknowledged their own model’s boundaries. The original analysis assumed a single manager, a simplified financing structure, no taxes, and a static one-period decision. Real firms are more complex. Managers operate across multiple periods, reputation effects matter, and the market for managerial talent constrains how far any individual can diverge from shareholder interests before being replaced.
The framework also says little about the internal dynamics of large corporations with dispersed ownership and professional managers who hold minimal equity. Subsequent research has extended the model considerably, but that extension was left for future work in the original paper itself.
The core insight, that costs arise whenever one party delegates decision-making authority to another, and that these costs are real, predictable, and ultimately borne by the principal who created the relationship, remains as relevant as when it was first published.

Reference: Jensen, M. C., & Meckling, W. H. (1976). Theory of the firm: Managerial behavior, agency costs and ownership structure. Journal of Financial Economics, 3(4), 305–360. https://doi.org/10.1016/0304-405X(76)90026-X. ISBN: 978-0-444-85208-6

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